Las Vegas|October 28 - 30, 2008
Wednesday | Thursday | Presenting Organizations
Select a session below session for a detailed description:
Distribution Effectiveness in Financial Services - "Who's in Your Network?"
In today's demanding economy, where more and more customers are dissatisfied with the service they receive from financial services providers, there is both a challenge and opportunity for the industry.
The Challenge: Customers and employees are demanding the functionality they are accustomed to from their personal IT experience.
The Opportunity: Enterprises must break away from legacy roots and leverage new technology to raise the bar on their IT performance.
The best performing organizations will be those that develop capabilities in IT execution as well as consistently investing—in good times and bad—in IT innovation. This discussion will identify historic distribution challenges, highlight alternate ways to approach the issues and review opportunities for meaningful change.
Speaker: John McHugh, Managing Partner of Accenture's global CRM practice in Financial Services
John McHugh is the Managing Partner of Accenture's global CRM practice in Financial Services. In this role, McHugh has responsibility for client work in Marketing, Distribution and Servicing across the Banking, Insurance and Capital Markets sectors. John has over 20 years of experience with Accenture, helping clients with large scale programs focused on organic growth, M&A and operational transformation. In addition, McHugh and his team manage specific CRM alliance relationships and work with strategic partners in order to industrialize Accenture’s solutions, improve client delivery and maximize the client value proposition.