Tuesday, April 8 – Wednesday, April 9, 2008
SAS World Headquarters | Cary, NC

The Intelligence in Action segment offers demonstrations of SAS® solutions as well as applications created by SAS customers and partners.

Stroll through the room, listen and watch a short demo, and ask any questions you may have. This part of the conference is the up-close-and-personal session that is very popular with attendees.

To make the most of your time at the conference, please work with your SAS contact to select the demonstrations you wish to attend.

  • SAS® Warranty Analysis
    SAS Warranty Analysis integrates information across the service chain, and provides the ability to issue early warnings of problems, reduce time to identify root cause and minimize the size and scope of recalls.

    This solution integrates field performance data with key customer, product, manufacturing and geographic information to enable organizations to detect and correct issues earlier and reduce warranty costs. This solution allows organizations to:

    • Automatically detect emerging issues before they have a significant impact on performance.
    • Quickly prioritize issues so that problem solvers can focus on what is most important.
    • Determine which combination of attributes are driving failures so that resources can be focused on the right issues in the right place at the right time.
    Solution capabilities include:
    • Integrated warranty business rules such as sales lag profiles, usage distributions, maturity calculations and seasonality adjustments.
    • Integrated text analysis that reveals patterns collected from customer comments and technician notes.
    • Warranty dashboard and scorecard that allows you to access the latest information on key warranty performance indicators, drill down to performance trends, and disseminate information.
    • Emerging issues system that automatically detects upward shifts in claims, calls or other activity.
    • Warranty reporting and analysis that helps you combine and subset data using comprehensive, easy-to-use filters, and quickly prioritize and define issues.

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  • SAS® Service Parts Optimization
    SAS Service Parts Optimization provides service organizations with the ability to forecast intermittent demand, new-part demand and lifecycle parts demand based on industry-leading models.

    The solution also calculates optimized inventory and order quantities for all levels of the service parts chain, from warehouses to distributors, dealers and even on-truck inventories for service technicians. This helps you maintain adequate stock levels, maximize response times and improve customer satisfaction.

    The software accounts for replenishment order lead times, service level commitments and other variables. In short, it goes well beyond the standard economic order quantity (EOQ) policies that most vendors would recommend.

    SAS Service Parts Optimization is designed for complex global environments, scales to large volumes of data and includes performance management dashboards and scorecards as well as optimization routines that are customized for service department needs. Key benefits include the ability to:

    • Minimize stock-outs and overages by accurately forecasting demand.
    • Calculate optimal inventory replenishment policies and order quantities.
    • Achieve targeted customer service levels.
    • Base your service parts strategy on information from all service systems across the enterprise.
    • Optimize your existing investments in technology.

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  • SAS® Service Operations Optimization
    SAS Service Operations Optimization provides the ability to monitor, predict and optimize service operations, ultimately helping organizations attract and retain profitable customers for life.

    This solution helps you improve contact center and field service operations by:

    • Managing performance across call agents, technicians and managers.
    • Predicting contact center and field service resource demands by product, required skill level and geographic location.
    • Alerting managers to emerging service issues before they affect customers and become costly to the organization.
    • Accelerating root-cause analysis by increasing the ease and flexibility of analysis.
    • Automatically identifying suspect service claims, reducing the cost of fraud and service provider miscodings.
    The solution delivers a comprehensive set of service chain capabilities:
    • Information delivery portal
    • Individual and team scorecards
    • Performance ranking
    • Service call forecasting
    • Suspect claim analysis
    • Data analysis
    • Call pattern analysis
    • Call resolution analysis
    • Financial analysis

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  • SAS® Demand-Driven Forecasting
    SAS Demand-Driven Forecasting is a forecasting and planning solution designed to create an accurate consensus forecast to support the S&OP process.

    The solution enables forecast analysts, business planners (e.g., sales, marketing, finance), and senior level managers to interactively combine the power of analytics and domain knowledge. Using “what if” analyses, planners can shape demand-based sales and marketing activities as well as other internal and external factors affecting demand.

    Key solution capabilities include:

    • Monitoring, tracking and reporting with alerts surfaced through a balance scorecard (dashboard).
    • Large-scale automated statistical forecast models.
    • A complete model repository with a full range of forecasting methods.
    • The ability to monitor effects of sales promotions, marketing events and other external events (i.e., pricing policy actions, weather events, etc.)
    • “What if” analysis and scenario planning.
    • Advanced consensus forecasting planning workflow.

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  • SAS® Forecasting with SAP
    SAS Data Surveyor for SAP allows you to integrate information with SAP R/3 and SAP BW systems in real time or in dialogue (batch) mode. In addition, SAS has developed a search engine to identify where data is stored in SAP R/3. These SAS interfaces are all Netweaver certified by SAP.

    You can also apply SAS forecasting capabilities on top of SAP, meaning that you can extract all relevant data from SAP, or any other data source, and use SAS to perform all forecasting activities. Because SAS can feed the forecasting results back into SAP R/3, SAP BW, SAP APO or any other SAP industry solution, SAS makes your SAP environment more intelligent and closes the loop with your operational transactions.

    In addition, you can also use SAS to forecast from within SAP. For example, if using SAP APO, you can take advantage of SAS software’s powerful forecasting capabilities in real time. In a completely transparent fashion, SAS will read data from SAP liveCache, perform all forecasting activities and store the results back in SAP liveCache. This intimate integration allows you to apply SAS in your business processes as implemented by SAP.

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  • SAS® Quality Lifecycle Analysis
    SAS Quality Lifecycle Analysis helps you improve performance and product quality, while ensuring customer satisfaction and containing costs.

    This solution combines data integration, automation and analytic capabilities to create the most unbiased insight into processes on a large scale.

    • Gain visibility into quality processes by accessing large volumes of data regardless of format or source – from legacy to modern MES, ERP and other systems – then transforming, standardizing and cleansing the data to prepare it for analysis.
    • Monitor the health of your processes with a large-scale, automatic parameter checking against pre-defined or custom business rules in batch or on demand.
    • Reduce process variability with state-of-the-art root cause analytics that weed out quality excursions and include unparalleled experiment design that helps you set up stable processes.
    • Proactively address quality and performance issues with early warning analytics that alert you to potential failures and latent defects before they become costly problems – and before they reach the customer.
    • Establish a closed loop system for sustained quality by automating key processes and refining and integrating business rules for repeated use.
    • Align performance and quality strategies by sharing information with anyone who needs it so you can close the gap between targets and performance.
    By automating certain labor-intensive tasks, SAS helps you adopt LEAN processes that can significantly reduce the time it takes to produce reliable analyses, while providing a basis for future improvement analyses.

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  • SAS® Customer Intelligence
    SAS Customer Intelligence provides a comprehensive suite of enterprise marketing solutions. These solutions provide the widest range of functional capabilities available to enable your data driven, customer-focused marketing process. Solution capabilities include:
    • Web behavior tracking that helps you get the most out of your e-business channels and improve the effectiveness of your marketing campaigns.
    • Analytics that provide descriptive and predictive insight through response models, churn analysis, customer value analysis and more.
    • Campaign management that results in more relevant, intelligent and predictive lists so you send the right offers to the right customers across your channels.
    • E-mail/mobile marketing that provides large-scale multimedia messaging capabilities – including e-mail, SMS, MMS and WAP – within single-channel or multichannel marketing campaigns.
    • Event triggers that send alerts to let you know when it’s most appropriate to reach out to your customers.
    • Marketing performance reporting that surfaces specific metrics based on individual user needs and allows you to drill down for a deeper understanding of performance and any other potential issues.

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  • SAS® for Predictive Maintenance
    SAS helps capital intensive companies achieve optimized, sustainable maintenance strategies—and improved performance and availability of production equipment—through the ability to:
    • Detect and correct issues before they cause failures and outages.
    • Reduce unplanned downtime.
    • Reduce work-hours and maintenance costs by pinpointing problems and aligning resources.
    • Improve asset reliability, efficiency and longevity.
    SAS enables predictive, preventive maintenance of assets with minimal disruption to production. As a result, you can maximize the use of maintenance resources to meet operational goals for profitability, safety and environmental compliance.

    SAS delivers the entire scope of capabilities required—from data integration to analytics to optimization to reporting—to create a picture of what has happened and transform it with analytic and predictive capabilities to project what will happen.

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Location:
SAS World Headquarters
Cary, NC