Complimentary CIO Guide

Download A CIO’s Guide to Mastering Performance Metrics: Unleashing Performance Management’s Potential.

This new guide designed for CIOs will help you understand how your role as a CIO is central to selecting the right key performance indicators (KPIs) for your organization, which is critical to fueling a successful performance management (PM) system. With the right KPIs, performance management can fulfill its promise of improving your organization’s profitability, market share, customer acquisition and more.

Executive Research Paper: CIOs Confront Metric Confusion reveals results of a recent study by BusinessWeek Research Services. Learn more about:

• Why CIOs are excellent candidates to mediate the KPI debate.
• The number of KPIs that delivers the highest quality of data.
• The benefits that top-performing companies have gained from PM.
• PM best practices for CIOs.

Research Briefing: Issues in Performance Management for Chief Information Officers. Learn more about:

• The status of PM in the eyes of CIOs.
• Obstacles that prevent CIOs from fully exploiting PM.
• What the most successful CIOs are doing right with their PM initiatives.
• What combination of technologies enables PM programs to succeed.

Podcast: Selecting the Right KPIs includes insights from Thomas H. Davenport, author and analytics expert, and Chris McCann, CEO of 1-800-FLOWERS.COM on the importance of quality over quantity in the selection of KPIs. Learn more about:

• Why less is more when it comes to KPI effectiveness.
• How to select the most important drivers for your business.
• Why hiring consultants to help choose KPIs can be counterproductive.
• The type of KPI that works best.

Customer Case Study: Measuring Healthcare Excellence shows how Maine Medical Center effectively uses KPIs to meet their strategic goals. Learn more about how Maine Medical Center:

• Decreased the average patient stay by nearly one full day while improving care.
• Virtually increased bed capacity by 50 to 100 units.
• Reduced patient falls and infection rates through PM.
• Makes scorecard indicators available to employees 24/7.