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Customer-Driven Quality

SAS® Quality Lifecycle Analysis

About this paper

This paper describes how your organization can harness the power of analytics to demystify hardware reliability, software reliability and other customer quality data in an effort to fully understand factors that influence total customer experience. Insights on a phased approach for implementing a customer-driven quality solution are discussed in detail. In addition, this paper provides a vision for the future of analytics in numerous areas of the organization.

Acerca de SAS

SAS es líder en Analytics. A través de innovadoras soluciones de Analytics, Gestión de Datos y Business Intelligence, SAS ayuda a clientes en más de 80.000 instalaciones a tomar mejores decisiones más rápidamente. Desde 1976, SAS proporciona a sus clientes en todo el mundo THE POWER TO KNOW®

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