About this paper
Fraudulent warranty claims raise costs for manufacturers and negatively affect customer satisfaction. To combat the problem, manufacturers can integrate traditional business rules with anomaly detection, advanced analytics and social network analysis to automatically score each claim, customer and service provider. This paper shares insights from the webinar Claims Detectives: Using Analytics to Arrest Errors and Fraud. Learn how using a hybrid analytical approach to uncover claims errors and fraud can deter unethical behavior, identify training issues, enhance customer satisfaction and service provider relationships, and improve product quality and reliability.
SAS is the leader in analytics. Through innovative analytics, business intelligence and data management software and services, SAS helps customers at more than 80,000 sites make better decisions faster. Since 1976, SAS has been giving customers around the world THE POWER TO KNOW®.