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The Role of Information Technology in the High Performance Organization

About this paper

This paper investigates how innovative IT can help companies transform themselves into high-performance organizations (HPOs). Having surveyed organizational performance literature and conducted interviews of leaders at 16 major HPOs, the author identifies 12 HPO characteristics that can be positively influenced by IT. He applies them to the IT Practices Capability Framework to produce a new framework for guiding decisions about IT investment and implementation.

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