About this paper
This paper shares insights from Joe Skorupa, group editor-in-chief of RIS News and Neil Thall, president of NT2, Inc. who participated in a SAS-sponsored webinar in July, 2010. Supermarkets have emerged from the current economic crisis in better shape than most other segments in retailing. What did the successful companies do differently? How did grocers respond to the economic pressures? Where did they invest their creativity and capital? What strategies did they take to trim operating expenses without diminishing the customer experience? Panelists pointed to five notable trends that emerged from the study, which spanned several tiers of supermarket chains.
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