About this paper
Labor costs represent one of the largest operational expenditures in hospitality and gaming. At the same time, labor can be one of a property's biggest competitive differentiators—or its worst liability. As economic pressures persist, strategies aimed at hiring the right skill set and efficiently deploying labor resources have become critical to reducing costs while maintaining service levels. That was the topic of a webcast sponsored by the Cornell University Center for Hospitality Research and SAS. This paper provides a summary of that webcast
SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Through innovative solutions, SAS helps customers at more than 75,000 sites improve performance and deliver value by making better decisions faster. Since 1976 SAS has been giving customers around the world THE POWER TO KNOW®.