About this paper
What issues are keeping industry executives up at night? What will it take to keep motivating guests in 2012 and beyond? What research is changing the face of the hospitality and gaming industries? How will the global economy shape the future of gaming and hospitality? These questions have been nagging at hospitality and gaming management professionals for years. In a webcast co-sponsored by the Cornell University Center for Hospitality Research (CHR) and SAS, our panel of industry executives, thought leaders and researchers discussed five top trends for 2012 and what hospitality organizations should do about them.
SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Through innovative solutions, SAS helps customers at more than 70,000 sites improve performance and deliver value by making better decisions faster. Since 1976 SAS has been giving customers around the world THE POWER TO KNOW®.