About this paper
Today’s chief marketing officers (CMOs) are under increasing pressure to demonstrate return on investment (ROI). While 75% of the surveyed executives say the office of the CMO plays a key role in determining business strategy for organizations as a whole, less than 40% believe that CMOs are delivering ROI consistently in their marketing campaigns. The Economist Intelligence Unit report “New Rules for Marketing ROI” explores the ways that CMOs are bringing value to the organization, the challenge of measuring marketing results, and the importance of making the change from product messaging to customer engagement as a business strategy.
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