About this paper
The massive growth in IT over the past decade has changed the role of the CIO to one of managing IT as a business by proving the value of IT across the organization, ensuring customer satisfaction and maximizing value from new and existing investments. Fulfilling this new role requires focus, vision and, above all, transparency: into services, costs, demand, processes and impact on corporate performance. This white paper discusses how IT business performance allows IT to change the focus from technology and production to customers and services, thus enabling IT to become service-oriented and align itself with the organization to provide customer-driven solutions to business problems.
SAS is the leader in analytics. Through innovative analytics, business intelligence and data management software and services, SAS helps customers at more than 75,000 sites make better decisions faster. Since 1976, SAS has been giving customers around the world THE POWER TO KNOW®.