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Improving Retail Decisions with Customer Analytics

About this paper

Customer-centric decision making is an important differentiator for retailers. Collecting customer data is a common practice. Major challenges include making customer offers more personal and delivering useful customer insights to merchants at the point of decision for assortment, pricing and promotions. This paper highlights how retailers are increasing sales and profitability by using optimization to improve redemption rates of customer-specific offers and by adding the customer dimension to merchandising decisions.

About SAS

SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Through innovative solutions, SAS helps customers at more than 70,000 sites improve performance and deliver value by making better decisions faster. Since 1976 SAS has been giving customers around the world THE POWER TO KNOW®.

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