About this paper
Text analytics uses linguistic rules and statistical methods to automatically assess, analyze and act on the insight buried in electronic text – such as content from social media, call center logs, survey data, emails, loan applications, service notes, and insurance or warranty claims. This paper summarizes a webinar in the Applying Business Analytics Webinar Series where presenters described text analytics tools and process – and shared their experiences using text analytics in four real-world cases in government, public policy, insurance and media.
SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Through innovative solutions, SAS helps customers at more than 70,000 sites improve performance and deliver value by making better decisions faster. Since 1976 SAS has been giving customers around the world THE POWER TO KNOW®.