SAS | The Power to Know
cq5dam.thumbnail.319.319
White Paper

Creating a Customer-Centered Organization

A Harvard Business Review Insight Center Report

About this paper

The growing obsession with customer excellence is driven, in part, by technology. Customers today can obtain and exchange more information about the good and bad of their encounters with companies than ever before. That gives companies a great incentive to work harder to make customers happy — before, during, and after their purchases. This Harvard Business Review Insight Center Report looks at how managers are turning their companies into customer-focused organizations.

About SAS

SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Through innovative solutions, SAS helps customers at more than 70,000 sites improve performance and deliver value by making better decisions faster. Since 1976 SAS has been giving customers around the world THE POWER TO KNOW®.

Have a SAS profile? To complete this form automatically: Log In

*
*
*
*
 
*
*
 
 

Back to Top