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Build Loyalty with a Personalized Digital Experience

About this paper

Traditional points-based loyalty programs are having less influence than ever. Savvy marketers are focusing more on earning customer loyalty by creating a more relevant online experience. This conclusions paper presents highlights of a webinar in which Tamara Gruzbarg of Gilt describes how the online flash sale retailer grew its membership base from 15,000 to more than 8 million – and created a culture where customers are the company's biggest advocates and evangelists.

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SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Through innovative solutions, SAS helps customers at more than 70,000 sites improve performance and deliver value by making better decisions faster. Since 1976 SAS has been giving customers around the world THE POWER TO KNOW®.

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