Get more value from your inbound, real-time customer interactions by going beyond what a simple rules or recommendation engine can provide. By combining the world's best analytics with business logic and contact strategies, we deliver the best real-time recommendations and decisions to your interactive customer channels – websites, contact centers and point of sale – at every possible touch point.
- Offer optimization. Integration with outbound campaign management and other data systems is simplified.
- Decision processes. Easy decision process construction via an intuitive, visual interface means reduced implementation and deployment time.
- Data throughput. Multitier architecture with server clustering capabilities ensures high throughput, even in high-volume, 24/7 environments.
- Real-time analytics. Automated analytical techniques include an array of analytic capabilities – customer lifetime value, propensity, attrition and credit risk modeling.
- Campaign testing. Out-of-the-box A/B test nodes enable of different offers. Campaign simulation capabilities let you see how decision flows will perform in an operational environment.