Food retailers are executing on a vision to provide shoppers with a common experience across all channels. Download this seventh annual benchmark research report to discover which technology investments grocers are using to make shopping more convenient, localized and transparent for customers.
A sampling of the findings include:
- More than eight in 10 said that investments in technological improvements would take place over the next year.
- A major area of interest for digitally minded grocers is increasing the ability of customers to interact with retailers through a variety of channels.
- The idea of ordering online and picking up in-store, once a rare experience, is quickly becoming the norm.