About this paper
Today's customer has her own music, her own personal trainer, her own Facebook page – maybe even her own personalized coffee flavor. To capture this "me" generation, marketers must develop campaigns that are uniquely customized for individuals. But with loads of information pouring in from social media sites, smartphone apps, GPS systems and more, it's no trivial matter to deliver a cohesive, branded customer experience. In this paper, Eric Williams – retired CIO of Catalina Marketing – shares six tips to help loyalty leaders succeed.
SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Through innovative solutions, SAS helps customers at more than 70,000 sites improve performance and deliver value by making better decisions faster. Since 1976 SAS has been giving customers around the world THE POWER TO KNOW® .