SAS | The Power to Know
cq5dam.thumbnail.319.319
White Paper

Contact Center Transformation

Create a high-performance contact center with advanced analytics

About this paper

The difference between a good contact center and a great one typically lies in a company's ability to efficiently monitor and respond to key activities within their operations, predict future demand and performance, and optimize various service elements to achieve the best outcomes. This paper describes how to make your contact center a high performer using analytics.

About SAS

SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Through innovative solutions, SAS helps customers at more than 70,000 sites improve performance and deliver value by making better decisions faster. Since 1976 SAS has been giving customers around the world THE POWER TO KNOW® .

Have a SAS profile? To complete this form automatically Log In

*
*
*
*
 
*
*
 
 

Back to Top