SAS | The Power to Know
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White Paper

Voice of the Customer

Whose job is it, anyway?

About this paper

A report by the Economist Intelligence Unit and sponsored by SAS, explores the conflicting responsibilities of the CMO. As organizations work to leverage customer insights and embrace customer-centricity, is the CMO ultimately responsible for the voice of the customer? With so many other responsibilities, is the CMO the best person for this job? This in-depth report – based on interviews with senior executives from major companies – seeks to answer these important questions.

About SAS

SAS helps 80,000 organisations around the world take their data… And do amazing things… We help organisations turn large amounts of data into knowledge they can use, and we do it better than anyone. It’s no wonder an overwhelming majority of customers continue to use SAS year after year. Find out more, Why SAS?

 

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