Customer support service levels for any queries not immediately resolved are based on the nature and severity of the problem. After initial contact a consultant will make every attempt to follow up on the query within the appropriate timescales. This table shows the targets for initial follow-up and frequency of updates for different types of problems.
Logging a Call
SAS® Customer Support provides real-time professional support when you are unable to resolve a problem through our Self Help resource.
Our UK based support consultants pride themselves on solving your functional and technical questions in the minimum amount of time.
There are several ways you can contact us:
- Complete our web based Technical Support Contact Form
- Send an email to our Helpdesk - firstname.lastname@example.org
- Call our Helpdesk (UK) - 0845 4029907 - (Ireland) 1850 923323
Calls to Customer Support for critical problems after normal UK support hours are directed to one of our world-wide support centers in North America, Europe, or Asia/Pacific, thus providing 24-hour "follow the sun" support.