SAS | The Power to Know
cq5dam.thumbnail.319.319
White Paper

Detecting Claim Fraud and Improving Product Quality

Case studies in reducing warranty costs

About this paper

Globally manufacturers spend more than $70 billion to cover warranty expenses each year, but that is only the beginning of the true costs associated with poor product quality and suspect warranty claims. Increased government scrutiny, tarnished brand image, reduced stock prices, dissatisfied customers and lost sales can quickly dwarf the direct monetary losses. To reduce claim costs and increase customer satisfaction, forward-thinking manufacturers are applying automated analytics across the warranty chain. Detecting and preventing fraud, finding emerging quality problems sooner and accelerating the problem-solving process can reduce warranty costs by more than 20 percent while keeping customers happy. This paper shows how some companies are applying analytics at multiple points across the warranty timeline and the results they have achieved in both issue and fraud detection.

Über SAS

SAS ist weltweit Marktführer im Bereich Analytics und mit 3,16 Milliarden US-Dollar Umsatz einer der größten Softwarehersteller. Kunden an mehr als 80.000 Standorten setzen innovative Analytics-, Business-Intelligence- und Datenmanagement-Software und -Services von SAS ein, um schneller bessere Geschäftsentscheidungen zu treffen. Seit 1976 verschafft SAS Kunden rund um den Globus THE POWER TO KNOW.

Firmensitz der US-amerikanischen Muttergesellschaft ist Cary, North Carolina. SAS Switzerland hat seine Zentrale in Zürich und eine weitere Niederlassung in Genf. Weitere Informationen über SAS.

Sie haben bereits ein SAS Profil? Um das Formular automatisch auszufüllen, hier anmelden: Einloggen

*
*
*
*
 
*
*
 
 

Back to Top