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2016-04-19T10:49:33.550-04:00
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<p>Delivering exceptional customer experiences has become a key differentiator for top organizations today. Now you can see where your peers and competitors stand in the new Forbes Insights report <i>Data Elevates the Customer Experience</i>. This report is a comprehensive follow-up to an October 2015 preliminary pulse survey conducted among 105 executives of large global organizations. It identifies three categories of organizations – leaders, explorers and laggards – and measures the progress they have made with the data-driven customer experience based on three key pillars: organization (people), openness (data) and orchestration (processes). Read the results, find out where you stand and glean some new ideas from your peers about how to elevate the customer experience.</p>
New ways of discovering and applying customer insights
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2016-04-19T10:55:25.000-04:00
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<p>Delivering exceptional customer experiences has become a key differentiator for top organizations today. Now you can see where your peers and competitors stand in the new Forbes Insights report <i>Data Elevates the Customer Experience.</i></p>
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Data Elevates the Customer Experience
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