Make claims management the strongest link in your warranty chain
Executive Summary
Forging the Warranty Chain
This survey summary report from the Aberdeen Group of 170 service and warranty organizations offers insights and advice for how executives are using analytics technology to improve business processes and implement a closed-loop warranty chain. The report includes:
- Benchmarks for financial, operational and customer-facing KPIs.
- Best-in-class models for warranty workflow.
- Specific recommendations for achieving analytics-driven success.
(PDF: 514KB)
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View our warranty analysis page.